Welcome to Swan Opticians

Telephone: 01732 848384

Email: [email protected]

Your eye care has been transferred to our local sister practice

Due to the current climate with COVID-19, we have made the difficult decision not to reopen Swan Opticians and instead we have transferred your care to our other nearby practices. This decision is based entirely on ensuring that we can continue to offer you the very best levels of care and service.

So, what does this mean for you?

No doubt you’ll be disappointed that this impacts your chosen Optical and Audiology practice, but you will receive a letter informing you about the safe and secure transfer of your records to our local sister practice. Rest assured; you will be looked after by the same staff who are all currently employed with our sister practices.

Our telephone number remains the same, so please feel free to call us on the usual telephone number, 01732 848384 and we will be happy to continue to assist you.

Urgent Queries

For emergency queries, please call us or alternatively visit West Malling Opticians, just on the High Street, near the Library, and they will be happy to assist with any urgent issues your may have.

I have a problem with my Eyes that needs advice or further examination?

We are still able to see patients for Emergency and Essential Eyecare but this is being carried out via the Kings Hill Opticians Practice. If you are having any problems please continue to contact us on 01732 848384 or email us on [email protected] where our team will be happy to discuss any queries you may have.

I need to replace my broken glasses or need to get them repaired?

Our team is here to help you repair or provide you with replacement spectacles. Please contact us on the details above and we will be happy to assist you with your query.

What about my monthly Contact Lens Scheme?

We plan to ensure that all our monthly Contact Lenses patients are supplied with their normal contact lens supplies. We are happy to arrange for them to be directly posted to your home address so that you can continue to abide with the government’s social distancing guidelines.

How do I contact you out of Hours?

Our email address is monitored out of hours and if you have any urgent queries, please email us and we will endeavour to come back to you as soon as possible, even out of hours. Alternatively, you can leave us a message on the phone line where we will pick up the messages during the opening hours at Kings Hill Opticians. Please visit their site for more up to date details on the opening times www.kingshillopticians.co.uk

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